How, when, why and what?

What price do I pay for delivery and how long will it it take?

  •        Royal Mail Tracked (2 Working Days) up to g = £2.99
  •        Next Day Courier (Guaranteed Next Working Day) up to kgs = £6.99
  •        Economy Courier (1-4 Working Days) up to kgs = £5.99

 

What price do I pay for international delivery?

  •        International delivery prices vary with weight, please contact us for a shipping quote.

 

How do I return something?

Mark your returned item(s) with our returns address and your given returns reference number clearly labelled on the outside. No returns information will be given over the phone. Unfortunately we are unable to accept any returns or refunds on items which have been reduced in our sale.

We will issue a returns number together with the return address. For all return enquiries and your returns number, please contact us Here quoting your order id/reference number.

 

How do I make a purchase on your website?

To place an order you will first need to sign up for an account or login. To open an account click on “Your Account” at the top right and complete the information required. When you have opened an account, choose the product(s) you would like to order by selecting and clicking 'Add to Cart'.  When you have finished adding items to your Cart, proceed to the checkout.

 

How do I contact you?

If you need to contact us, please email us using the Contact Us link on the Footer located on the left hand side or you can simply click Here, alternatively, you may call us on 024 7635 4110 (International +44 024 7635 4110). At busy times, you may be asked to leave a message on our voicemail.

 

Do you offer a price comparison with other websites?

On occasion, we may match a competitors price. You can contact us Here, please provide all relevant information shown below. If successful the order can then be processed where we'll either give you a 'One Time Use' voucher code or send you an invoice via PayPal.

  1.       The website that the match is to be made against must have the goods in stock.
  2.       The size and colour must be in stock.
  3.       The goods must be identical in every way.
  4.       The quoted price of the competitor must include shipping and tax charges.
  5.       We are unable to match against websites outside the uk, sites selling bankrupt stock or 3rd party auction sites like Amazon or eBay.
  •       The price match offer is not a binding contract until payment has been completed, and Glamping Outdoors reserve the right to refuse pricematching at our discretion.

 

What payment process do you accept?

You can pay for your item/s via PayPal. Note: You do not need a PayPal account to pay using PayPal. Simply choose to pay, when prompted, with your credit/debit card.  

 

What are your Opening hours?

       OFFICE HOURS: 

  •       Monday - Friday 9am-5pm    
  •       Saturday: 9:30am - 5.30pm

       SHOP HOURS:

  •       Online - 24 hours a day  /  7 days a week  /  365 days a year   (  Give or take the seasonal holidays. Hey everyone needs one eh  ).